RETURN & EXCHANGE COST

Customers are responsible for return & exchange shipping costs unless the return is due to an error on our part or a defective item.

Once the returned item is received and inspected, we will process a refund to the original method of payment within 5-7 business days. Exchanges will be processed once the returned item is received and the replacement item will be shipped within 5-7 business days.

30 DAYS TO RETURN

Items purchased directly from our store are eligible for return or exchange within 30 days from the date of purchase.

RETURNS & EXCHANGES

To be eligible for a return or exchange, items must be unworn, unwashed, and in their original condition with tags attached.

Items purchased during promotional sales or clearance events may be subject to different return or exchange policies, as indicated at the time of purchase.

To initiate a return, please contact our customer service team at tillybluedancewear@gmail.com within 30 days of receiving your order.

In the rare event that you receive a defective or incorrect item, please contact our customer service team immediately upon receiving your order.

We will provide instructions for returning the item, and upon receipt, we will offer a replacement or issue a full refund, including return shipping costs.

NON-RETURNABLE ITEMS

Certain items are non-returnable, including but not limited to:

• Items marked as final sale

• Items that have been clearly worn or used

• Customized or personalized items

• Non-returnable items will be clearly indicated on the product page at the time of purchase

DAMAGED SHIPMENTS

If your order arrives damaged during shipping, please contact our customer service team within 48 hours of delivery.

We may request photographic evidence of the damage for insurance purposes, and we will work with you to arrange for a replacement or refund.

REFUNDS

Refunds will be issued to the original method of payment used for the purchase.

Please allow 5-7 business days for the refund to reflect in your account.